Contact details

The LBPS can be contacted on this page.

The Lowland and Border Pipers' Society is a voluntary membership society. Our shop is run by volunteers.

Our contract with you

When you place an order you are making an offer to purchase the items in your basket. We will send you an acknowledgement by email when we receive your order. This acknowledgement is not acceptance of your order.

A contract between us is formed when we send you a dispatch confirmation email. If for any reason we are unable to fulfil your order, we will contact you and arrange a full refund.

Payment

Payment is processed securely by PayPal. You do not need a PayPal account to pay by card. We do not receive or store your card or bank details.

Payment is taken at the time of ordering.

Pricing

All prices are in pounds sterling. The LBPS is not VAT registered, so no VAT is charged on any purchase.

We take care to ensure prices are correct. If we discover a pricing error after you have placed an order, we will contact you before dispatching. You will have the choice of proceeding at the correct price or cancelling for a full refund.

Dispatch and delivery

We aim to dispatch orders within five working days of receiving payment confirmation. During busy periods or public holidays this may take a little longer. If there is a significant delay we will contact you by email.

If an item is out of stock we will notify you promptly and give you the option of waiting, substituting an alternative, or cancelling for a full refund.

Delivery times after dispatch depend on your location and the postal service used. We cannot guarantee delivery dates once an order has left us.

Returns and cancellations

You have the right to cancel your order within 14 days of receiving your goods, without giving a reason. This is your statutory right under the Consumer Contracts Regulations 2014.

To cancel, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. within 14 days of receiving your order. You then have a further 14 days to return the goods to us. Items must be returned in their original condition and, where possible, in their original packaging.

We will issue a full refund, including the original standard delivery charge, within 14 days of receiving the returned goods. The cost of return postage is your responsibility unless the goods are faulty or were sent in error.

Faulty or damaged goods

If you receive goods that are faulty, damaged, or not what you ordered, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. as soon as possible. Under the Consumer Rights Act 2015 you have the right to a repair, replacement, or refund. We will cover the cost of return postage in these circumstances.

International orders

We ship to most countries worldwide. International delivery times vary and we cannot guarantee delivery dates once an order has left us.

International orders may be subject to import duties, taxes, or customs charges levied by the destination country. These charges are the responsibility of the recipient. We have no control over them and cannot predict what they may be. We recommend contacting your local customs office for information before ordering.

Our liability

We are responsible for losses you suffer that are a foreseeable result of us breaching these terms. We are not responsible for losses that are not foreseeable, or for any business losses.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

Changes to these terms

We may update these terms from time to time. The terms in force at the time you place your order are the terms that apply to that order.

Governing law

These terms are governed by Scots law. Any disputes will be subject to the jurisdiction of the Scottish courts.